Check this device first
Run the private device and connection test to check browser support, permissions, the Boons service, and available relay routes before creating a session.
Support
Let’s get your session working.
Most problems can be fixed without creating an account or sharing private session details.
The camera will not start
Open the Boons link in Safari, Chrome, or Firefox, allow camera access when asked, and confirm camera permission in the browser or phone settings. Then return to the link and try again.
The other person cannot join
Create a new session and send the complete link. Private links expire and stop working after a session ends.
Video is slow or disconnected
Move to a stronger Wi-Fi or cellular signal, close other video apps, and keep both browsers open. If needed, end the session and start a fresh one.
Browser support
Use a current version of Safari, Chrome, or Firefox on iPhone, Android, Mac, Windows, or Chromebook. In-app browsers can restrict camera access, so open the link in the phone’s main browser when possible.
Contact support
If the problem continues, email support@boons.ai. Describe the browser, device, and what appeared on screen, but do not send a session link, video, screenshots containing private information, or other sensitive data.